We are delighted to offer FREE Shipping Worldwide that includes over 200 countries worldwide. We value our customers and their satisfaction is our primary goal. We are dedicated to assisting you in all possible ways and our free shipping is a part of your care initiative for our customers.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through Epacket-USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

HyperSolo is not entitled to incorporate any customs fees once the items have shipped. However, it is never an issue is almost all major countries around the world. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

In some rare cases, depending upon shipping handling companies may take a few days to update their system of Tracking info, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time( 42 days not including 2-5 day processing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
• If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of the Hyper Solo Store (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of https://www.HyperSolo.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different color of the watch. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Is the package secure? We pack all orders in a proper way to prevent your purchases from damage in transit, so you don’t have to worry. If I buy several units of the same product, will you send them one by one? When you order several units at a time, we may put them into several packages, but they should anyway arrive together. How do I buy it? Click on the product option you like the most, and ADD TO CART the chosen variations. Then, follow the instructions to provide us with the delivery address and pay for the purchase. We’ll start assembling your package right upon receiving your order. Will the Fashion accessory be delivered in the same time period as you promise? We do everything possible to give the most accurate estimates of the expected delivery time. However, take into account the external factors influencing the postal services’ performance. Due to them, the actual shipping time might be slightly different from the expected one. I like the Quartz clock, but do you have the authorization to sell this product? We have all the required licenses. In addition, this store is fully authorized to work with the licensed manufacturers who supply us with these and other products. How can I know that your store is better than any other one? We care about our customers and try our best to make them happy. As a result, we offer a wide variety of products and use a customer-friendly return policy.